Location: Bucharest Intelligence Hub | Hybrid Work Model (3days/week from the office)

Ready to shape consumer experiences for some of the world’s most iconic brands?

Join P&G and represent leading consumer goods brands in the German market. If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!

Availability required:

• 8h/day for full-time roles
• Minimum 4h/day for part-time roles

What You’ll Do

• Be a Brand Ambassador & Consumer Champion: Beyond standard support, you will act as a trusted advisor for P&G consumers and brands, leveraging your German skills to manage inquiries across multiple channels (written and call interactions). You'll provide holistic support, applying empathy and a people-oriented approach to guide consumers through their journey with our products.
• Engage & Listen: Understand consumer concerns with empathy and professionalism.
• Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.
• Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.
• Follow Through: Ensure cases are resolved and consumers stay informed.
• Learn & Grow: Participate in training sessions and support onboarding of new team members.

Why Join Us?

• 🌟 Ownership from Day 1: Take responsibility for your role and make an impact immediately.
• 📚 Continuous Development: Access great leaders & capable colleagues, formal training, and global learning platforms. We emphasize building a long-term career within P&G, with opportunities to grow into managerial roles or transition into other roles options line in Purchasing or Marketing or others.
• 🤝 Great Culture: Work in a dynamic, respectful environment that values individual contributions and work-family balance.
• 🌱 Long Term Career: We hire for a reliable career path, not just a role, providing stability and international exposure to learning, always striving to do the right thing by our consumer.

Important Note for Part-Time Applicants:

Successful part-time candidates will be required to commit to a full-time training schedule for the first two months of their role. Following the completion of this essential training period, your working hours will transition to your agreed-upon part-time schedule.

What’s in It for You

• 💰 Competitive Pay (starting salary): 9,200 RON gross/month for full-time role or prorated for part-time. Additionally, you will benefit from a prorated13th salary + vacation bonus.
• 🌐Rare language pay benefit: 1800 RON gross/month for full-time role or prorated for part-time.
• 🏥 Benefits: Private medical & life insurance, accident coverage, meal allowance (40 lei/day), and flexible benefits fund for wellbeing and lifestyle needs.
• 🏡 Hybrid Work: Flexible schedule with work-from-home options & limited work from abroad options*

*Please note the hybrid work model can be accommodated only after the 2 months mandatory training period.

• 🤝 Extras: Fresh fruits daily, discounted company products, bridge days off, and Employee Assistance Program.

The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.

Job Qualifications

• Students from minimum 2nd year Bachelor's and above are welcome to apply for full-time or part-time options
• Excellent verbal and written communication skills in German (proficient level required)
• Passion for consumer care and a genuine desire to help.
• Team-oriented mindset with self-motivation.

Application Process

• Apply Online: Submit your CV through our career portal.
• Assessment: You will be invited to complete an online test. Put focus and time as this can be challenging!
• Screening: Our Talent Acquisition team will review your application and contact you if shortlisted.
• Interviews: A phone screen testing your German language skills in practice & virtual interviews with our hiring team.
• Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program